Project Coordinator

Project Coordinator:  

The Project Coordinator will be responsible for managing and coordinating a variety of Medium volume, multi-product transaction flow for a large US-based client using their proprietary tool or platform. The role involves daily interaction with the client, continuous coordination with internal cross-functional teams, tracking progress, resolving issues, and ensuring accurate and timely updates on the client’s platform.

Overseeing the development and implementation of engineering projects involves several key responsibilities: 

Client Coordination 

• Act as the single point of contact for the US client for all project-related activities. 

• Coordinate daily with the client through calls, emails, and online platforms across US time zones. 

• Understand and comply with client processes, SLAs, compliance requirements, and reporting standards. 

• Provide daily status updates on transaction volumes, progress, risks, and exceptions via the client’s proprietary platform. 

Platform & Transaction Management 

• Monitor and manage large volumes of transactions across multiple products and product types. 

• Ensure accurate data entry, validation, and real-time updates on the client’s platform. 

• Track transaction lifecycle from initiation to closure, ensuring zero or minimal errors. 

• Identify bottlenecks, exceptions, and system issues and escalate them proactively. 

Internal Cross-Functional Coordination 

• Coordinate with internal teams including Operations, IT, Finance, Compliance, Quality, and Customer Support. 

• Assign tasks, follow up on deliverables, and ensure adherence to timelines and SLAs. 
• Conduct daily/weekly internal review meetings to assess performance and resolve issues. 
• Align internal workflows with client requirements and platform changes. 

Tracking, Reporting & Governance 

• Maintain detailed trackers, dashboards, and MIS for daily transaction flow. 

• Prepare daily, weekly, and monthly reports on volumes, turnaround time, quality, and backlog. 

• Ensure all project documentation, SOPs, and process updates are maintained and shared. 

• Support audits, reviews, and client governance meetings with accurate data and insights.

Risk & Issue Management 

• Identify operational, system, and delivery risks at an early stage. 

• Drive root cause analysis and implement corrective and preventive actions. 

• Ensure business continuity during peak volumes or system changes. 

Continuous Improvement 

• Suggest and implement process improvements to improve efficiency, accuracy, and turnaround time. 

• Support automation and platform enhancement initiatives in coordination with IT and the client. 

• Train internal teams on client tools, platforms, and updated processes

Minimum Qualifications and Knowledge 

• Bachelor’s degree in business, Engineering. 

PMP / Prince2 / Agile certification (preferred but not mandatory) 

Minimum Experience (no. of years) 

Min 5/8 years in project and Business Transition management 

Job-specific Skills and Competencies 

Hands-on work experience on MS Project & PMP certified preferably. 

• Strong project management and coordination skills 

• Experience managing Med-vol transactions, multiple product lines 

• Excellent stakeholder management, especially with US-based clients 

• Strong analytical, tracking, and reporting skills 

• Ability to manage multiple priorities under tight deadlines 

• Excellent written and verbal communication skills 

• High attention to detail and problem-solving mindset 

• Excellent communication, report writing, and analytical skills. Fluency in English mandatory