Reception & Reservation Manager

Job Summary:

The Reception & Reservation Manager is responsible for overseeing front-of-house operations and managing all reservation activities within a hospitality food and beverage environment. The role ensures a seamless guest experience by supervising reception staff, optimizing booking processes, and coordinating with service teams to maximize efficiency and customer satisfaction.

Key Responsibilities:

• Oversee daily reception and reservation operations.
• Supervise, train, and schedule front desk staff.
• Manage reservation channels (phone, online platforms, and walk-ins).
• Ensure accuracy and organization of booking records.
• Handle guest inquiries, complaints, and special requests professionally.
• Coordinate with kitchen and service teams to ensure smooth operations.
• Monitor table turnover and occupancy levels to optimize capacity.
• Generate reports on reservations, guest trends, and performance metrics.
• Maintain high standards of customer service and guest relations.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field.
• 3–5 years of experience in hospitality or food & beverage operations.
• Strong leadership and interpersonal skills.
• Experience with reservation systems and CRM tools.
• Ability to work in a fast-paced, high-pressure environment.

Key Skills:

• Excellent customer service skills
• Team leadership and supervision
• Problem-solving and decision-making
• Time management and organization
• Attention to detail