Quality Controller

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team
The Groceries team at Careem is on a mission to redefine how people shop for everyday essentials. We run a fast-paced, dynamic operation that spans warehousing, fulfillment, and delivery, ensuring our customers receive their orders on time and in perfect condition. As part of this team, you’ll be surrounded by driven individuals who are passionate about quality and efficiency.

What you'll do

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  Develop and enforce quality control protocols across warehouse and delivery operations

  
  


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  Monitor and audit product freshness, packaging standards, and order accuracy

  
  


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  Train and supervise warehouse staff on quality standards and procedures

  
  


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  Lead root cause analyses for recurring quality issues and implement corrective actions

  
  


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  Collaborate with supply chain and vendor teams to ensure compliance with Careem’s standards

  
  


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  Report quality metrics and recommend continuous improvement initiatives

  
  


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  Ensure compliance with local food safety regulations and internal hygiene protocols

  
  

What you'll need

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  5–7 years of experience in quality assurance or operational excellence within grocery, FMCG, or retail industries

  
  


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  Prior experience in managing quality control processes in warehouse or fulfillment environments

  
  


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  Strong analytical and problem-solving skills; experience using data for root cause analysis

  
  


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  Excellent knowledge of food safety standards and hygiene practices

  
  


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  Ability to lead and train teams, with strong communication and collaboration skills

  
  


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  Fluent in English; Arabic proficiency is a plus

  
  

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.


• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.


• Explore new opportunities to learn and grow every day.


• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)


• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.