Room Service Order Taker (Saudi National)

Mӧvenpick Hotel & Residences Riyadh

Position Purpose

Driven by Mövenpick’s philosophy of "doing ordinary things in an extraordinary way," the In-Room Dining Attendant delivers a premium, seamless, and personalized dining experience directly to our guests' rooms and residences. This role acts as a primary touchpoint for upscale service, ensuring impeccable food safety, timing, and genuine Swiss-Saudi hospitality.

Key Responsibilities & Duties

1. Guest Service & Order Management

• Answer In-Room Dining phone calls promptly and professionally, using approved Mövenpick telephone etiquette.

• Demonstrate extensive knowledge of the food menu, beverage lists, daily specials, and ingredients to provide upsells and tailored recommendations.

• Accurately record guest orders, dietary restrictions, and special requests in the POS system (e.g., Symphony/Sunsystems).

• Coordinate with the kitchen team to ensure precise preparation and strictly monitor delivery times to meet established internal service-time standards.

2. Delivery, Setup, and Clearance

• Inspect all trays and food trolleys prior to leaving the kitchen to ensure complete setup (correct cutlery, condiments, temperature control, and presentation).

• Deliver orders directly to guest rooms or private residences with a warm, respectful demeanor, adhering to privacy protocols.

• Explain the dishes upon serving and professionally manage the signing of bills or posting charges to guest rooms.

• Conduct regular floor sweeps and monitoring to promptly clear used trays and trolleys from guest corridors, maintaining the hotel’s pristine presentation.

3. Food Safety, Hygiene & Compliance

• Strictly adhere to the hotel’s internal Food Safety and Hygiene Standard Operating Procedures (SOPs).

• Ensure full compliance with the Saudi Food and Drug Authority (SFDA) guidelines regarding food handling, temperature logging, and contamination prevention.

• Report any visual or quality anomalies in the food (such as foreign objects or improper washing) immediately to the Hygiene Department and Executive Chef before it leaves the kitchen.

• Maintain a valid Municipality Health Card and ensure immaculate personal grooming at all times.

4. Team Collaboration & Communication

• Participate in daily departmental shift briefings to stay updated on hotel occupancy, VIP arrivals, and menu changes.

• Utilize designated internal communication channels (e.g., WhatsApp groups or communication logbooks) to coordinate rapidly with supervisors regarding guest complaints or delayed orders.

Experience: Minimum of 1–2 years of experience in In-Room Dining or Food & Beverage service within a 4 or 5-star hotel environment.

Education: High school diploma or a hospitality certificate/degree is preferred.

Language Skills: Excellent command of English (spoken and written). Spoken Arabic is a highly valued asset for engaging with local corporate clients and families.

Technical Skills: Familiarity with hotel POS software and basic telephone switchboard operations.

Competencies: * Strong communication and active listening skills.

Ability to work flexible hours, including night shifts, weekends, and public holidays.

Resilience and composure under pressure during high-occupancy periods.