Sales Account Manager

Job Summary

The Sales Account Manager is responsible for managing and growing existing customer accounts while identifying and developing new business opportunities to achieve sales targets. The role focuses on building long-term client relationships, understanding customer needs, and delivering tailored solutions in collaboration with internal teams to ensure customer satisfaction and sustainable business growth.

Key Responsibilities

• Manage and develop existing customer accounts to increase sales revenue and achieve assigned sales targets.
• Identify, approach, and acquire new clients to expand the company's customer base in line with the sales strategy.
• Prepare quotations, commercial proposals, and contracts while negotiating pricing, terms, and conditions to successfully close sales.
• Analyze customer requirements and recommend suitable products and solutions that meet their business needs.
• Build, maintain, and strengthen long-term relationships with key accounts to ensure high levels of customer satisfaction and retention.
• Conduct regular client visits to maintain strong relationships and identify new business opportunities.
• Coordinate with Marketing, Technical Support, Customer Service, and other internal departments to ensure seamless service delivery.
• Follow up on sales opportunities from initial contact through contract completion and after-sales support.
• Maintain accurate customer records, sales activities, and pipeline updates using CRM systems.
• Monitor market trends, competitors, and customer feedback to identify opportunities and improve sales performance.
• Prepare periodic sales forecasts, reports, and account performance updates for management.
• Ensure compliance with company policies, procedures, and sales standards.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field (preferred).
• Minimum of 3 years of experience in Sales, Account Management, Business Development, or a related field.
• Experience in IT products, software, or technology solutions is an advantage.
• Strong negotiation, communication, and presentation skills.
• Ability to build and maintain long-term customer relationships.
• Customer-focused mindset with excellent problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.
• Experience using Customer Relationship Management (CRM) systems.
• Fluent in both Arabic and English (written and spoken).
• Willingness to conduct regular customer visits.

Key Competencies

• Account Management
• B2B Sales
• Business Development
• Key Account Management
• Client Relationship Management
• Negotiation & Closing
• Customer Service Excellence
• Sales Planning & Forecasting
• Communication & Presentation
• Market Analysis
• Time Management
• Problem Solving
• Team Collaboration
• CRM Systems
• Microsoft Office Suite