Sales Support Engineer - Sensormatic Solutions (Dubai / KSA)

Sales Support Engineer - Sensormatic Solutions (Dubai / KSA)

This advertiser has chosen not to accept applicants from your region.What will you doClient Engagement Specialist is akey role to be based in our Dubai office and reporting to RegionalDirector, Middle East. You will be responsible for providing programcoordination, support and expansion for major customers and theirbespoke requirements whilst supporting the sales and operational teamsto deliver excellent customer service achieving customer KeyPerformance Indicators and Service Level Agreements, as well asmeeting sales targets. The primary function of this role is to ensureno revenue is ‘left on the table’ with our most important ‘gold’customers.You will be working closely with the nominatedaccount managers / account executives to ensure alignment to the widercustomer strategy.How will you do itYour role will be to ensure programs are managed, deployed andcompleted within the agreed programme parametersManage relationships within the Customer (internal and external)including, but not limited to, category management, loss prevention /asset protection, store operations, Traffic SolutionsCollate record and report progress internally and externallyfor Direct and Indirect business verticals.Review monthly targets for inspection performanceInteract with web portals and customer reporting interfacesImprove customer service delivery in conjunction withLocal and Central teamsAttend customerperformance meetings , Support Key Account managers and salesmanagementIdentify and Investigate solutions toachieve solutions to retail business challengesProvide quick turnaround support for business as usual (BAU) customerrequirements resulting in quotations being issued and orders beingreceived and processed in a timely mannerWhat welook forRequired:University Degree inrelevant subject desirableMinimum 3 yearsexperience in retail operations or customer handling roles within GCCregionRecent or Past experience in a customerfacing environment which is a mix of Sales and Customer handling rolesRecent or Past experience in retail or productknowledge of EAS, Loss Prevention, retail automation solutionsProven track record of achievement in customer serviceexcellenceDemonstrate the ability to networkwith relevant groupsExcellent communicator,Ability to prioritize tasks and achieve goalsProficient in Microsoft Office products with proven skills in datahandling programs, program planning applications and web portalinterfaces

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