Sales Support Specialist

Job Summary

The Sales Enablement Specialists perform activities in support of Sales Organizational goals. Specialists provide real-time phone support to all Sales channels, ensuring orders are within a serviceable geographic territory. Specialists ensure the accuracy of sales orders and adherence to all sales policies.

Responsibilities

• Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry


• Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software


• Maintain and administer actions in order entry databases, ensuring functionality for order entry


• Maintain proper tracking and root cause of escalations, following business standards and procedures


• Respond to customer escalations, prior to service installation, meeting customers’ needs, while remaining within departmental guidelines


• Provide real-time feedback to Sale reps regarding order entry errors


• Perform beta testing on new sales tools and system enhancements


• Provide order entry fall out support for all Sales channels


• Provide new build support by updating customers and sales reps throughout the survey and construction process


• Perform customer contact for various campaigns 

Qualifications

• High school diploma or equivalent


• Previous sales or customer service preferred


• Experience in a fast-paced call center environment preferred


• Requires excellent verbal and written communication skills


• Ability to multi-task and solve problems independently


• Schedules may include days, nights and weekends