Giza Arabia Riyadh, Saudi Arabia Posted 3 days ago Expires in a month
- Provide second-level support for IT systems and applications, resolving complex technical issues.
- Monitor system performance and respond to incidents in a timely manner.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
- Maintain and update documentation for troubleshooting procedures and knowledge base articles.
- Assist in the deployment and maintenance of IT infrastructure and applications.
- Implement and follow IT service management (ITSM) processes and best practices.
- Participate in on-call rotations and provide after-hours support as needed.
- Develop and deliver training for first-level support staff.
- Contribute to continuous improvement initiatives to enhance service quality and efficiency.
Personal Skills
- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, agile environment.
- Great Time Management Skills.
Technical Skills
• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Customer-focused mindset.
Job Division EBS
Government Business Solutions LoB
Established to create a client base and a revenue stream from the Kingdom of Saudi Arabia in the telecoms, utilities, oil & gas, and government sectors.
#J-18808-Ljbffr