Senior IT & Cybersecurity Managed Services Manager

Job Description: Senior IT & Cybersecurity Managed Services Manager

Department

IT & Cybersecurity Managed Services

Reports To

Director – Technology Services

Location

Offshore will be supporting a client in Jedah, he has to stay for at least one month in Jedah , then will be travelling once a month to the client.

Role Overview

A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.

Key Responsibilities

  Act as L2/L3 escalation authority and personally resolve critical IT and security issues

 Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents   Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance  Manage and mentor a team of up to 10 engineers

  Handle enterprise client interactions with professionalism and ownership

 Independently create and present monthly executive-level service and security reports  Lead service transitions, operational projects, and continuous improvement initiatives

  Manage vendors and third-party partners, including escalations and performance reviews

Mandatory Technical Expertise (Hands-On)

Networking – L2 & L3

  Enterprise switches and routing

 VLANs, Trunking, STP, Inter-VLAN routing  OSPF, BGP fundamentals, NAT, QoS

      Network performance and packet-level troubleshooting

Firewall & Network Security (Expert Level)

 FortiGate Firewalls – Mandatory  Policy and NAT troubleshooting  IPSec / SSL VPN

 UTM (IPS, Web Filtering, App Control)  HA (Active-Passive / Active-Active)

  Traffic flow debugging and log analysis

IT & Cybersecurity

 Active Directory, Microsoft Exchange

 Server infrastructure (on-premises and cloud)  SIEM, EDR, NDR, DLP, SOC operations

 Vulnerability assessment and remediation tracking  ITIL Incident, Problem, and Change Management

Reporting & Client Governance

 Prepare monthly executive dashboards and reports covering:  SLA and KPI performance

 Incident and RCA summaries

 Security posture and risk trends  Service improvement roadmap

  Lead service review and governance meetings with senior stakeholders

Required Certifications

Mandatory / Strongly Preferred

 Fortinet NSE 4 / NSE 5 / NSE 7  Cisco CCNA or CCNP

 ITIL Foundation

Preferred (Value Add)

 Fortinet NSE 8

 CompTIA Security+  CEH

 Microsoft (Windows Server / Azure)  PMP or PRINCE2

Ideal Candidate Profile

 7–10 years of hands-on enterprise experience  Technically strong and client-mature

  Capable of working independently with minimal supervision

      Comfortable owning issues, people, vendors, and outcomes

  Able to communicate technical topics clearly to executive stakeholders

Employment Type

Full-time

Application Process

Submit a detailed resume and relevant certifications to [insert email or application link]. Shortlisted candidates will be contacted for technical and leadership interviews.

Company Overview

Arabia is a leading provider of IT and Cybersecurity Managed Services, delivering enterprise- grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.