Senior IT Services Engineer

Company : Smart Technology Solutions

Job Type : Full Time

Riyadh, Riyadh Province

Job Description - Senior IT Services Engineer

Eliminate recurring incidents through permanent fixes
Build and extend automation to remove manual work
Lead Sev-1 and Sev-2 incidents and close within SLA
Coach L1 and L2 teams on tools and best practices
Lead complex IT projects end to end
Supervise service teams and drive client improvement
You ensure all services meet contractual and SLA commitments
You use data to improve service quality and reliability
You listen to clients and turn feedback into real technical change

Bachelor degree in Computer Science or Information Technology
Professional certifications preferred ITIL Microsoft or similar
Minimum 8 years experience in IT support or managed services
Strong background in enterprise environments
Strong problem management and trend analysis skills
Hands on scripting and automation experience
Clear leadership during critical incidents
Ability to train and mentor technical teams
Strong client and stakeholder alignment skills
Proven project delivery across multiple workstreams

A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.

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Senior IT Services Engineer

Job Description - Senior IT Services Engineer

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