Senior Manager - Utilities and Critical Infrastructure (DEL 3)

Job Summary

The Senior Manager – Utilities & Critical Infrastructure leads the governance, reliability, and operational performance of all utility systems and critical infrastructure supporting Qiddiya Workers Villages.

Roles and Responsibilities

·       Lead governance and oversight of all utility systems and critical infrastructure.

·       Establish preventive and predictive maintenance strategies for critical assets.

·       Ensure statutory and regulatory compliance for utilities operations.

·       Develop contingency and emergency response plans for system failures.

·       Oversee utilities service providers and OEMs against KPIs and SLAs.

·       Lead failure investigations and reliability improvement programs.

·       Provide technical leadership for upgrades and expansion projects.

Key Deliverables and Accountabilities

·       Reliable and uninterrupted utility services.

·       Preventive maintenance and reliability programs.

·       Emergency response and business continuity plans.

·       Compliance records and statutory inspection documentation.

·       Capital planning and lifecycle strategies.

KPIs / Performance Metrics

·       Utility system uptime for critical services.

·       Unplanned outage frequency and duration.

·       Preventive maintenance completion rate.

·       Compliance audit score.

·       Mean time between failures for critical systems.

Required Qualifications and Certifications

·       Bachelor’s degree in Engineering or related field.

·       Professional engineering certifications preferred.

Experience Requirements

·       Minimum 10 years of experience in utilities or critical infrastructure operations.

·       At least 5 years in a senior leadership role managing mission-critical systems.

Technical and Professional Competencies

·       Utilities systems management.

·       Critical infrastructure reliability planning.

·       Regulatory compliance management.

·       Root cause analysis and failure investigation.

·       Capital planning and lifecycle management.

Behavioral Competencies

·       Leadership and accountability.

·       Stakeholder engagement and collaboration.

·       Decision-making under pressure.

·       Integrity and professionalism.

·       Continuous improvement mindset.

Authority and Decision-Making Limits

·       Approve corrective actions for critical utilities.

·       Authorize emergency interventions.

·       Escalate critical risks to executive leadership.