Senior Officer - Coordinator Sale

Short Description

Senior Officer – Coordinator to support our sales team. In this role, you will coordinate the end-to-end sales process—from order intake and documentation to delivery scheduling and after-sales follow-up—while acting as a key link between sales executives, fleet customers, logistics, and finance. The ideal candidate brings commercial vehicle industry knowledge, strong administrative discipline, and the ability to manage multiple deals simultaneously in a fast-paced environment.

Key Responsibilities

• Sales Order Coordination: Process and track sales orders for commercial vehicles (trucks, buses, vans, and fleet units), ensuring accuracy of specifications, pricing, and delivery terms.
• Documentation & Compliance: Prepare and maintain sales contracts, quotations, invoices, and registration/export documentation in line with company policy and local regulations.
• Delivery Scheduling: Coordinate vehicle preparation, PDI (pre-delivery inspection), and delivery timelines with the workshop, logistics, and customers to ensure on-time handover.
• Customer & Fleet Support: Serve as a point of contact for fleet and corporate clients, responding to inquiries, providing order status updates, and resolving coordination issues.
• Sales Team Support: Assist sales executives with quotations, tender submissions, pipeline reports, and CRM data entry and maintenance.
• Inventory & Allocation: Monitor vehicle stock levels and allocations, liaising with the parts and logistics teams to align availability with confirmed orders.
• Finance Coordination: Liaise with the finance and accounting teams on payment collection, credit approvals, and reconciliation of sales transactions.
• Reporting: Prepare regular sales reports, forecasts, and performance dashboards for management review.
• After-Sales Handover: Coordinate with the after-sales/service team to ensure smooth transition of delivered vehicles for warranty, service schedules, and customer onboarding.
• Process Improvement: Identify bottlenecks in the sales coordination workflow and recommend improvements to enhance efficiency and customer satisfaction.

Qualifications

• Education: Bachelor’s degree in Business Administration, Sales & Marketing, Logistics, or a related field.
• Experience: Minimum 3–5 years of experience in sales coordination or sales support, preferably within the automotive industry—commercial vehicles experience is highly preferred.
• Technical Skills:
  • Proficiency in CRM systems and ERP software (e.g., SAP, Oracle, Salesforce).
  • Strong command of MS Office, particularly Excel (reporting, tracking, and analysis).
  • Familiarity with commercial vehicle specifications, registration processes, and fleet sales documentation.
• Soft Skills:
  • Excellent organizational and multitasking abilities with strong attention to detail.
  • Strong communication and interpersonal skills for cross-functional coordination.
  • Ability to work under pressure and meet tight delivery deadlines.
  • Customer-centric mindset with a problem-solving approach.
• Other Requirements:
  • Valid driver’s license.
  • Fluency in English (additional languages relevant to the market are an advantage).
  • Willingness to work extended hours during peak sales periods or month-end closings.