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Senior Operations Development Specialist

Job Description - Senior Operations Development Specialist

Description
  • Analyse existing operational processes to identify improvement opportunities.
  • Develop and implement process improvement initiatives using appropriate methodologies.
  • Monitor performance metrics and KPIs to evaluate process efficiency.
  • Collaborate with cross-functional teams to standardize and optimize workflows.
  • Document processes, procedures, and improvement plans.
  • Support automation and digital transformation initiatives where applicable.
  • Conduct root cause analysis and recommend corrective actions.
  • Provide regular reports and insights to management on process performance.


Requirements
  • Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field.
  • 3–5 years of experience in process improvement, operations, or quality management specially in food delivery industry.
  • Experience with process mapping ‘VISIO or ARIS” plus workflow analysis.
  • Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.) is preferred.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office, especially Excel or Google sheets, PowerPoint and Metabase.
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