Working at Freudenberg: We will wow your world!

Responsibilities:

• Manage and improve reliability for the installed base in customer site, related to Mechanical Seals.
• Fully focus on customer pain points related to reliability and liaison between customers and the EB office for eliminating the bad actors, claim management and thus bring higher reliability.
• Perform Mechanical Seal troubleshooting and root cause analysis (RCA) independently based on the inputs collected from customer site and take application engineering support.
• Support the IP & AM Sales team in troubleshooting, RCA and claim management during the project stage. This will involve high amount of co-ordination directly with customers.
• Prepare and submit regular reliability reports to all stakeholders (weekly/monthly).
• Engage with various customer departments and participate in technical meetings to resolve the mechanical seal failures issues and create reports adhering to contractual KPI’s, as needed.
• Support in improving reliability of Fixed Fee programs through co-ordination with the sales, service and engineering team.
• Directly involve the superior (Service Director) wherever needed for all customer meetings.
• Ensure efficient working with the EB sales, service and engineering team members.
• Ensure consistent on-site support to customers with travel of at least 3 days a week.
• Utilize EB ERP systems such as C4C, SealCarePro and SAP ByD effectively.
• Prepare service reports, RCA, troubleshooting reports, MTBF analysis, bad actor analysis, and engineering reports for submission to customer and internal members,
• Co-ordinate effectively for all cases with EB-Germany directly.

Qualifications:

• Bachelor’s Degree in Mechanical Engineering or similar.
• Minimum 5-10 years technical experience working in the Mechanical Seal Industry with experience in service and on-site activities.
• Have a good knowledge of Centrifugal Pumps, Agitators, Mixers, Blowers.
• A fair awareness of Centrifugal Compressors will be an added benefit.
• Have a good knowledge of Wet Mechanical Seals, Supply Systems and API 682 Standards.
• A fair knowledge of ANSI, Engineering Drawings, Limits & Fits Tolerances, etc.
• Ability to independently install mechanical seals.
• Ability to carry out mid-level trouble shooting at site.
• Good command over spoken and written English. A knowledge of spoken Arabic will be an advantage.
• Ability to multitask and work under pressure.
• Appropriate computer and IT systems skills/knowledge (MS Office, Document Management, etc.)

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.