Senior Support Engineer

Job Summary

Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.

Key Responsibilities

• Provide production support and incident resolution (SLA-driven).
• Monitor fraud alerts, transactions, and system performance.
• Troubleshoot application, database, and integration issues.
• Support system upgrades, patches, and deployments.
• Perform root cause analysis (RCA).
• Coordinate with fraud operations, core banking, and IT teams.

Requirements

• 5+ years in banking application support.
• Hands-on experience with FALCON Fraud Management System.
• Strong SQL and Unix/Linux knowledge.
• Understanding of fraud monitoring (cards & digital payments).
• Familiar with ITIL processes.