Service Analyzer Engineer

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Description Summary

Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

RESPONSIBILITIES :

• Reporting to the Team Lead – Technical Support and customer contact.
• Capable to handle and troubleshoot sampling system for Gas & Liquid analyzer.
• Support End-user for Analytical Instrument Maintenance, On-Site commissioning, and Start-up Support. On-site Emergency, Scheduled Maintenance and Troubleshooting support.
• Monitor, calibrate, troubleshoot, and maintain process analyzers (chromatographs, specialty analyzers, etc).
• Yokogawa Gas analyzers, Liquid analyzers, Field Instruments, and related solution
• Carry out FAT and SAT for analytical package in Yokogawa Factory and at various end user sites respectively.
• Technical hands-on training on various analyzers systems used. Assist in troubleshooting analyzers and analyzer sample systems.
• Coordination with Customer / Yokogawa affiliates engineers for analytical technical issues.
• Adhering to the customer Schedule & Quality Plan.
• Preparation of required documents for Preventive Maintenance, troubleshooting procedure etc.
• Technical Support to Service Sales team for analyzer business expansion.
• Able to interpret, recommend and implement analyzer engineering design changes. Able to understand and configure analyzer network.
• Troubleshooting of PCI Products through PRM, PC Based FieldMate software & Universal handheld communicators.
• Handing of Asset Performance Report and ISAE Lifecycle consulting with Country offices, Agents and YHQ.
• Installation of “Plant Resource manager” software & Perform upgrade.
• Handling APR Backup from PRM Machines & Implementation / Explanation of APR Reports to Customers.
• Depending on business requirement, role can be on-shore or off-shore, short duration or long duration (e.g. resident site support engineer)

Qualification and Experience:

• Engineering in Instrumentation & Control or equivalent.
• Work experience on working with Gas Chromatograph, Gas & Liquid analyzer maintenance work, site startup, commissioning, and engineering. Hands on experience of Yokogawa field instruments is must
• Sounding knowledge on Analytical products (GC, NIR, TDLS, IR, O2, pH, Cond, DO2 and other liquid analyzers).
• 8- to 10 years as service engineer or as Instrumentation/Maintenance engineer for Field instruments.

Competencies & Skills:

• Strong troubleshooting and diagnostic skills. Resolving complaints/ problem solving skills.
• Yokogawa Field Instruments (Pressure, Flow, Temperature, Level and Wireless)
• Yokogawa Gas (O2, CEMS & TDLS) and Liquid Analyzers (pH, Cond, DO, Chlorine and Turbidity)
• Field communications troubleshooting (FF & HART, ISA100 & LoRAWAN,).
• Calibration of analyzers and field instruments, maintaining customer satisfaction,
• Very good at with communication (good written and verbal skills). Passion for customer support.
• Should be self-initiator to learn new things and creative in problem solving approach.
• Follow strict disciple and work with responsibility and safety-first attitude.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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