Service Engineer

Role and Responsibility: 

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  Provide high quality professional service and technical support to E+H customers. 

  
  

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  Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.). Provide accurate, professional documentation of service calls on site. 

  
  

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  Provide training to customer maintenance staff on maintenance, repair, commissioning of Endress+Hauser instrumentation. 

  
  

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  Handling of repairs / returns and spare parts. Develop and maintain Service database of customers, installed base and complaints and feedback. 

  
  

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  Provide feedback to Sales team to report potential opportunity to sell E+H products/solution. Root cause problem analysis & resolution on site using personal as well as internal expertise. 

  
  

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  Determine possible system faults prior to departing for on-site service calls, to determine test equipment and spare parts that may be required. 

  
  

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  Manages relationships with customers in both pre and post service/sales environment, in support of External Sales.  

  
  

Qualification + Profile 

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  Bachelor’s degree in engineering or technology - Instrumentation/Electronics/Electrical or Industrial Instrumentation. 

  
  

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  Minimum of 5 years process measurement instrumentation experience. 

  
  

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  Instrumentation experience in maintenance, commissioning, repair, troubleshooting, verification, calibration and metrology experience is must. 

  
  

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  Strong knowledge on communication protocols (Foundation Fieldbus, Modbus, Profibus, Profinet, Wireless HART etc. and must have. 

  
  

Advantageous  

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  Experience in Tank Gauging System. 

  
  

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  Metrology and Calibration Certifications with experience. 

  
  

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  Relevant experience of 2-3 years’ experience in Endress+Hauser instruments. 

  
  

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  Experience in CRM (Sales Force), SAP Service/Maintenance modules. 

  
  

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  ISO 9001, ISO 17025, ISO 45000 knowledge.