Service Engineer - IVD

Responsibilities:

1. service management and technical support（chemistry/hematology/immunoassay, etc） to local distributors, keep communicating and cooperating with headquarters for local service strategy setup;

2. Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures;

3. Provide training to distributors' service team, keep improving the service quality and customers' satisfaction;

4. Collect competitor's service-related info, for self-improvement;

5. Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform, and customer care related program, etc.;

6. Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow;

7. Organize the value-added service activity locally to increase the company image in the local market.

Requirements:

1. Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment, or equal;

2. At least 3 years of customer service-related experience in the medical industry, In Vitro Diagnosis product-related background will be preferred; a good knowledge of ISO15189 will be preferred as well.

3. Strong coaching and leadership skills, ability to motivate internal employees and outside partners;

4. Good communication skills and customer service awareness, a strong sense of responsibility, full of team spirit;

5. Accept frequent travel to local cities as per work requirements;

6. Be able to adapt to company culture and good team player.