Service Engineer, KA

Mindray Senior Customer Service Engineer – PMLS

(Work Base: Saudi Arabia for Patient Monitoring and Life Support product line)

Responsibilities:

1. service management and technical support（Patient Monitoring and Life Support: knowledge of Hospital IT system, Anesthesia, Ventilation） to local distributors, keep communicating and cooperating with headquarters for local service strategy setup;

2. Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures;

3. Provide training to distributors' service team, keep improving the service quality and customers' satisfaction;

4. Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.;

5. Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow;

6. Organize the value-added service activity locally to increase the company image in the local market.

Requirements:

1. Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;

2. At least 3 years of customer service-related experience in the medical industry, preferably with a background in patient monitoring and life support servicing; Technically proficient in troubleshooting, repairing, and calibrating all medical products.

3. Strong coaching and leadership skills, ability to motivate internal employees and outside partners;

4. Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;

5. Accept frequent travel to local cities or sometimes other cities as per work requirements;

6. Be able to adapt to company culture and be a good team player.