ServiceNow Architect - Diegem

About Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are looking for a highly skilled ServiceNow Architect with CSA+CIS certification to join our team. As a ServiceNow Architect, you will be responsible for designing, implementing, and optimizing ServiceNow solutions for our clients. You will work closely with project teams, business stakeholders, and technical resources to ensure successful delivery of ServiceNow solutions.

As a ServiceNow Architect, you will be involved in very key ServiceNow projects from strategic advice to project implementation within the organization of our customers.

• Defining and ensuring a comprehensive and coherent view across Business, Information, Systems and Technology


• Going beyond designing IT systems to deliver business change while securing sustainability


• Provide top level business and technology architecture consultancy services to our clients


• Provide input to the design of ServiceNow based ITSM solutions as a recognized Architect or Design Authority


• Provide input to bids and assist in presenting proposals to potential clients


• Lead or support creation of innovative digital offers as complete enterprise solutions


• Support implementation programs for complex enterprise scale solutions


• Provide input to and/or create specialist points of view for the market and where appropriate present at industry events


• Work with: Customer Managers, Architects, Subject Matter Experts, Solution Designers and senior level representatives on client side

Required Competencies

• 5+ years of experience in designing and implementing ServiceNow solutions, acting as an Architect


• Experience in designing architecture for core ITSM and at least 2 additional ServiceNow modules/features (e.g. Service Catalog, ITOM, HR, SAM, ITBM, Orchestration)


• Experience with ServiceNow integrations, including REST and SOAP web services, LDAP, and SSO.


• Excellent at communicating technical problems and solutions to both technical and non-technical audiences


• Able to present business cases, strategies, solutions, make recommendations, gather team consensus to solve problems and prepare prototypes for proposed solutions


• Able to define technical solutions aligned with client’s business problems at an architectural and design level of detail


• You speak fluently English and Dutch/French

To know us better

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem