ServiceNow Functional Consultant (GRC / IRM / SecOps)

Role Overview

We are seeking an experienced ServiceNow Functional Consultant to lead the implementation, standardization, and optimization of ServiceNow IRM (Integrated Risk Management), GRC, Business Continuity Management, and SecOps modules for a large enterprise environment. The role involves designing functional solutions, aligning processes with industry best practices, and working closely with technical teams to implement scalable and efficient workflows.

The ideal candidate will have strong experience in ServiceNow GRC/IRM modules, risk frameworks, policy management, business continuity planning, and SecOps implementations, along with the ability to drive process improvements and stakeholder alignment.

Key Responsibilities

1. ServiceNow IRM / GRC Implementation

• Implement, standardize, and optimize Risk, Policy & Compliance, Business Continuity Management, and SecOps modules within ServiceNow.
• Design and implement ServiceNow GRC/IRM solutions aligned with industry best practices.
• Configure and customize policies, controls, indicators, risk frameworks, audit test plans, attestations, and assessments.
• Configure and manage IRM portals for governance and compliance workflows.

2. Business Continuity & Risk Management

• Design and implement Business Impact Analysis (BIA) workflows within ServiceNow.
• Develop and manage Business Continuity Plans (BCP) including plan creation, lifecycle management, reviews, and testing.
• Integrate business continuity plans with risks, business processes, and enterprise assets.
• Support risk assessments and compliance monitoring across the organization.

3. Process Design & Optimization

• Re-engineer existing governance, risk, and compliance processes to improve productivity, service quality, and operational efficiency.
• Design and implement new processes ensuring alignment with regulatory and organizational standards.
• Ensure strong stakeholder engagement and buy-in during process redesign initiatives.

4. Functional Implementation & Collaboration

• Lead functional implementations for designed or re-engineered processes.
• Collaborate closely with ServiceNow technical teams to translate functional requirements into system configurations and customizations.
• Work within an Agile delivery model, participating in sprint planning, backlog refinement, and solution validation.

5. Documentation, Training & Change Management

• Prepare comprehensive process documentation, functional specifications, test scripts, and training materials.
• Support organizational change management initiatives during tool and process implementations.
• Conduct operational training sessions for end users and stakeholders.

6. Reporting & Performance Measurement

• Define and implement KPI measurement frameworks for governance, risk, and compliance operations.
• Configure dashboards and reporting mechanisms within ServiceNow.
• Provide insights to stakeholders on risk posture, compliance status, and operational performance.

Required Skills & Experience

• Strong experience with ServiceNow IRM / GRC modules including:
  • Risk Management
  • Policy & Compliance Management
  • Audit Management
  • Business Continuity Management
  • SecOps
• Hands-on experience configuring risk frameworks, policies, controls, indicators, and compliance workflows.
• Experience designing and implementing Business Impact Analysis (BIA) and Business Continuity Plans (BCP).
• Strong understanding of risk management frameworks and compliance standards.
• Experience working with Agile delivery methodologies.
• Excellent stakeholder communication and requirement gathering skills.

Preferred Qualifications

• ServiceNow IRM / GRC Certification or equivalent ServiceNow certifications.
• Experience working in large enterprise environments with multiple service providers.
• Familiarity with IT governance, risk, and compliance frameworks (ISO 27001, NIST, COBIT, etc.).
• Experience implementing SecOps workflows and integrations.

Key Competencies

• Strong functional consulting and solution design capability
• Business process reengineering expertise
• Stakeholder management and communication skills
• Analytical and problem-solving mindset
• Ability to bridge business and technical teams effectively