Settlement Officer

About the Job:

The jobholder is Responsible for performing daily reconciliation and settlement activities for card issuing transactions, ensuring accurate processing, timely resolution of discrepancies, and compliance with operational procedures, scheme regulations, and internal controls.

Key Responsibilities

•    Perform daily reconciliation of card transactions across issuing systems, networks, and bank accounts.
•    Monitor and process settlement files received from card schemes (Visa, Mastercard, MADA, etc.).
•    Investigate and resolve reconciliation breaks, outstanding items, and settlement discrepancies within agreed SLAs.
•    Prepare and validate settlement reports, accounting entries, and management information reports.
•    Coordinate with internal teams, banks, card schemes, and processors for issue resolution.
•    Monitor chargebacks, adjustments, fees, and scheme-related settlements.
•    Ensure compliance with operational procedures, audit requirements, and regulatory standards.
•    Support automation initiatives, process improvements, and system enhancements related to reconciliation and settlement operations.

Experience / Skills Required
 

Education:  bachelor’s degree or equivalent accounting education qualifications.

Experience:
•    More than 3 years of card operations/ bank back-office operations, with the financial GL reconciliation and Settlement experience.

Knowledge/Skills:

•    Exposure to card management systems.
•    Exposure to card Schemes and Scheme related reports.
•    Understanding of Visa, Mastercard, and local payment scheme settlement cycles.
•    Knowledge in Accounting (Receivables, Payables & Bank account)
•    Excellent knowledge of Microsoft Excel and the ability to effectively utilize AI tools for productivity and process improvement will be an added advantage. 
•    Good English communication skills (reading & writing).
•    Good interpersonal skills.
•    Excellent team working skills.
 

Skills and Competencies:

• Strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Strong project management and organizational skills.
• Proficiency in _____________________________ software and technology platforms.
• Excellent communication and interpersonal skills.
• Ability to manage change and drive continuous improvement.
• Analytical and data-driven decision-making capabilities.

Working Conditions:

• Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
• Fast-paced and dynamic work environment.

Qualifications:

• Education: _____________________________. 
• Experience: Minimum of _____________________________ years of experience in _____________________________, with at least _____________________________ years in a _____________________________ role focused on _____________________________ or _____________________________.
• Proven track record of _____________________________.
• Strong understanding of _____________________________.
• Experience with _____________________________.