SME & Corporate Digital Products

Company : Paytech Nexus Ltd

Job Description - SME & Corporate Digital Products

About the job SME & Corporate Digital Products

JOB TITLE: SME & Corporate Digital Products

TERM: 12 months

CLIENT LOCATION: Riyadh, KSA

DIVISION: Financial Services / SME Technology Platform

RELEVANT EXPERIENCE: 10 years+ of relevant experience

MANDATORY REQUIREMENTS**:

Experience across digital banking, fintech, and enterprise UX
Immediately available
KSA/GCC experience

PURPOSE OF JOB

The role is to set up and lead the in-house design function for one of our key digital business units focused on SME & corporate customers. The product is already live and gaining traction; the next chapter is about elevating the user experience, delivering on customer feedback, and creating a world-class design practice that is integrated deeply with product and tech teams.

TASKS

Core Responsibilities and Accountabilities

Build the In-House Design Studio: Lead the setup of a scalable design function from scratch, including org structure, roles, tools, and best practices.
Design-Led Product Evolution: Continuously analyze live product journeys, run diagnostics, and ship design changes that immediately uplift UX and customer satisfaction.
Cross-Functional Collaboration: Design and implement workflows that promote seamless collaboration between product, design, and engineering with a focus on speed, clarity, and shared ownership.
Recruit & Mentor Local Talent: Hire, onboard, and coach a team of Saudi designers across product design, UX, and UI disciplines.
Process Implementation: Establish a design operations framework that fits the org's rhythmfrom sprints and reviews to quality checks and stakeholder alignment.
Experience Governance: Ensure all design output meets high standards of usability, accessibility, and brand consistency.

KPIs

Conversion Rates: Higher completion across key user flows such as onboarding, transactions, and service requests.
Task Efficiency: Reduced friction, faster completion times, and improved usability scores across the platform.
Customer Satisfaction: Positive feedback from users, reflected in qualitative research.

Skillsets

UX/UI Design
Figma & Prototyping
Design Systems
Agile & Scrum
Data Analytics
Journey Mapping

Non-technical Skillsets

Design Leadership
Product Strategy
Stakeholder Management
Cross-functional Collaboration

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SME & Corporate Digital Products

Job Description - SME & Corporate Digital Products

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