Spa Manager - 5-Star Boutique Luxury Hotel - KSA

The Spa Manager will be responsible for overseeing the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high-quality services, effective team management, and adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.


Key Responsibilities:

• Supervise and manage all daily operations of the spa including cleanliness, maintenance, and guest satisfaction.
  




• Schedule spa facility usage to ensure smooth operation and peak efficiency.
  




• Monitor and maintain the highest standards of service quality.
  




• Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
  




• Analyze service revenues and take proactive actions to meet financial goals.
  




• Introduce and update service offerings, based on guest preferences and industry trends.
  




• Collaborate with health and wellness professionals for specialized services or private sessions.
  




• Evaluate guest satisfaction regularly and adapt services based on feedback.
  




• Lead the recruitment, training, and continuous development of spa staff.
  




• Organize work shifts in line with guest demand and business peak times.
  




• Work closely with the Marketing Department on promotions and guest engagement strategies.
  




• Handle guest concerns or complaints to ensure complete satisfaction.
  




• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
  




• Participate in executive meetings, providing insights on spa performance and improvement strategies.
  

Requirements

• A diploma or degree in Spa Management, Hospitality, or a related field is preferred.
  


• Additional certifications in Beauty Therapy, Massage, or Wellness are highly advantageous.
  


• Minimum 5 years of experience in health club or hotel spa management.
  


• Pre-opening experience is preferred.
  


• 5 working days per week with 2 days off.
  


• Flexibility required during high-demand seasons.
  


• The target joining date will be this month.
  


• Strong verbal and written communication skills are essential.
  


• Willing to work in Riyadh, Saudi Arabia 
  
  

To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn   /   Facebook   /  Twitter /  Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.