Spare Parts Sales Representative - Power Generators

Apt Resources is looking for a Spare Parts Sales Representative for our client in the power solutions industry based in Riyadh. The successful candidate will support aftermarket operations by promoting, selling, and coordinating spare parts for power equipment. This role requires both technical understanding and strong customer service skills.

Key Responsibilities

Sales and Customer Support
• Respond to customer inquiries and provide accurate spare parts recommendations
• Prepare quotations with correct parts selection and pricing
• Follow up on quotes, negotiate, and close orders
• Assist customers in identifying parts using catalogues and equipment data
• Provide after sales support and ensure customer satisfaction

Order Management
• Process orders accurately in the ERP or CRM system
• Monitor delivery timelines and coordinate with warehouse and logistics teams
• Track pending orders and update customers proactively
• Coordinate with procurement for non stock or special spare parts

Technical Coordination
• Work with service engineers to ensure technical compatibility
• Review equipment history and suggest preventive maintenance parts
• Identify substitute parts when originals are discontinued

Business Development
• Maintain strong relationships with existing customers
• Identify upselling and cross selling opportunities
• Explore new industries and clients to grow the aftermarket business
• Monitor competitor pricing and market activities

Data and Reporting
• Keep CRM and ERP entries updated
• Prepare regular reports on sales performance, customer feedback, and trends
• Ensure compliance with sales procedures and pricing rules

• Bachelor’s degree in Mechanical, Electrical, or related engineering field
• Minimum 3 to 5 years of spare parts sales experience, ideally in generators or power systems
• Strong technical knowledge of gensets, engines, alternators, and related parts
• Excellent communication and negotiation skills
• Strong problem solving and customer service orientation
• Proficiency in MS Office and ERP or CRM systems
• Fluency in English

As per market standards