Sr Sales Enablement Specialist

Senior Sales Enablement Specialist                                                               

The Sales Enablement team provides real time support to residential consumer sales teams, ensuring orders are within a serviceable geographic territory and maintain order entry databases.  

Responsibilities   

• 
  

  Serve as subject matter expert and a point of escalation for Support team agents. 

  
  

• 
  

  Manage special projects & campaigns assigned by management. 

  
  

• 
  

  Manage adding new build addresses into billing software. 

  
  

• 
  

  Track and develop reports detailing escalations that impact service levels and call volume. 

  
  

• 
  

  Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software. 

  
  

• 
  

  Maintain and administer actions in order entry databases, ensuring functionality for order entry.  

  
  

• 
  

  Respond to customer escalations, prior to service installation, meeting customer’s needs, while remaining within departmental guidelines. 

  
  

• 
  

  Perform beta testing on new sales tools and system enhancements.  

  
  

• 
  

  Responsible for pre and post testing of product rules for all new sales offer launches. 

  
  

• 
  

  Provide new build support by updating customers and sales reps throughout the survey and construction process. 

  
  

Qualifications  

• 
  

  High school diploma or equivalent. Some college preferred.  

  
  

• 
  

  Previous sales and customer service required. 

  
  

• 
  

  Ability to perform intermediate level of excel reporting 

  
  

• 
  

  Demonstrated coaching and leadership skills. 

  
  

• 
  

  Experience in a fast-paced call center environment required.  

  
  

• 
  

  Requires excellent verbal and written communication skills. 

  
  

• 
  

  Excellent customer service skills. 

  
  

• 
  

  Ability to multi-task required 

  
  

• 
  

  Ability to solve problems independently  

  
  

• 
  

  Schedules may include days, nights and weekends