A Day in the Life:

​​The essential functions of this role are as follows: 

• Ensure that policies, regulations, and operating procedures are followed by subordinate staff and conducted in a professional and ethical manner. 
• Supervise and assign an equitable work distribution and to cover vacant caseloads. 
• Ensure local office scheduling is compliant with timeframes that produces timeliness. 
• Meet with State and Contract staff to implement strategies to maximize efficiency in eligibility processes. 
• Ensure client inquiries are responded to within the provided timeframe.  
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development. 
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Must have and maintain a valid driver’s license. 
• Thorough knowledge of benefit processing.  
• Thorough knowledge of the state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program. 
• Thorough knowledge of established social work principles and theories. 
• Specialized knowledge of the computer eligibility system and its operation. 
• Working knowledge of the organization of the agency and of State and Federal agencies dealing with the programs. 
• Ability to comprehend, analyze, interpret, and correlate very technical material and made recommendations on implementation in current programs. 
• Ability to communicate effectively orally and in writing. 
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to clients. 
• Ability to use discretion in dealing with all clients, fellow employees, and subordinate staffs’ personal information. 
• Ability to travel. 
• Ability to delegate work, set clear direction, and manage workflow. 
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skill-sets.

A degree is not required; However, at least 3+ years of work experience in counseling; social services; education; public administration; or accredited college training in a related field may be considered, with at least 1 year of experience in an administrative, managerial, or supervisory capacity. 

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: