Supervisor - Key Control & Administration (DEL5)

Location

Qiddiya Workers Villages, Riyadh, Saudi Arabia

Position Summary

The Key Control & Administration Supervisor manages the governance of key control, access administration, and supporting housing office administrative processes within Qiddiya Workers Villages. The role ensures secure key custody, disciplined access controls, audit-ready records, and administrative coordination to support operational continuity and compliance.

Key Purpose of the Role

To safeguard access control and Housing administration processes through disciplined key management and structured administrative governance.

Key Responsibilities

·       Supervise key control office operations including issuance, returns, custody, and reconciliations.

·       Maintain accurate key registers, access logs, and administrative records.

·       Enforce access authorization rules, SOPs, and escalation protocols.

·       Coordinate with Security and Facilities Management on access requirements, lock changes, and incidents.

·       Support housing office administrative workflows and documentation control.

·       Conduct routine physical counts and reconciliations, reporting discrepancies.

·       Train staff on key control and administrative procedures.

Key Deliverables & Accountabilities

·       Accurate and up-to-date key registers and access logs.

·       Routine reconciliations with discrepancy closure evidence.

·       Compliance with key control and administration SOPs.

·       Incident reports and corrective action tracking.

·       Audit-ready records for key custody and administrative controls.

KPIs / Performance Metrics

·       Key reconciliation accuracy rate.

·       Number of access/key incidents and closure time.

·       Compliance rate with issuance/return SOPs.

·       Audit non-conformance rate related to key control.

·       Response time for access support requests.

Required Qualifications & Certifications

·       Diploma or Bachelor’s degree in Administration, Security Management, or related field.

·       Relevant access control or security training is an advantage.

Experience Requirements

·       Minimum 4 years of experience in key control, access control, housing administration, or security support roles.

·       Experience with audit-ready recordkeeping and controlled processes.

Technical & Professional Competencies

·       Key control processes and access governance.

·       Recordkeeping and reconciliation discipline.

·       Administrative coordination and documentation control.

·       Incident reporting and escalation management.

·       Customer service and resident support.

Behavioral Competencies

·       High integrity and confidentiality.

·       Strong attention to detail and discipline.

·       Reliability and accountability.

·       Clear communication and supervision.

·       Calm handling of escalations.

Authority & Decision-Making Limits

·       Enforce access control rules and refuse unauthorized issuance.

·       Escalate discrepancies and suspected breaches to management and Security.

·       Recommend corrective administrative measures.

Interfaces

Internal: Manager – Housing Services, Security, FM, HSE, Housing Office team.

External: Contractors/service providers requiring authorized access, and client representatives.

Health, Safety & Compliance Obligations

·       Ensure full compliance with Qiddiya HSE policies and Saudi regulatory requirements.

·       Promote a safety-first culture across teams and service providers.

·       Ensure staff and contractors adhere to safety and quality standards.