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Support Engineer L1 - Saudi National - Jeddah,KSA

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Job Description - Support Engineer L1 - Saudi National - Jeddah,KSA

Job Summary:

DeepSource Technologies is looking for a proactive and motivated Support Engineer L1 - Saudi Nation - to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.
  • Diagnose and troubleshoot hardware and software issues.
  • Assist in the setup, configuration, and installation of software applications and systems.
  • Document and track all support requests in the ticketing system.
  • Escalate complex issues to higher-level support teams when necessary.
  • Provide clear and concise communication to customers regarding the status of their requests.
  • Contribute to the development of knowledge base articles and documentation for common issues and solutions.
  • Participate in training sessions to enhance technical skills and knowledge about company products and services.
  • Education:
    • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience:
    • 1-2 years of technical support experience, preferably in an IT helpdesk or support role.
  • Technical Skills:
    • Basic knowledge of operating systems (Windows, Linux) and common software applications.
    • Familiarity with network concepts and troubleshooting.
    • Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.
  • Soft Skills:
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal skills.
    • Ability to work under pressure and manage multiple priorities.
  • Languages:
    • Fluency in Arabic and English is required.
Original job Support Engineer L1 - Saudi National - Jeddah,KSA posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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