Support Specialist

The Support Specialist provides technical and operational support to vendors. This role is responsible for resolving support requests quickly and maintaining high satisfaction levels by troubleshooting issues and keeping support documentation up-to-date.

- Respond to support tickets.

- Troubleshoot and resolve issues.

- Escalate complex issues as needed.

• Excellent communication skills, with the ability to guide users patiently
• Self-motivated with a drive for career growth in a tech startup
• Availability to work specified hours, including rotating weekends and holidays
• A college or university degree
• 1-3 years of professional or internship experience
• A positive attitude and eagerness to help customers
• Bonus for experience in customer support, technical education, account management, or writing