T24 Support Engineer (jBASE Background)

Role Overview

The T24 Support Engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking operations.

Key Responsibilities

1. Application Support & Maintenance

• Provide L2/L3 production support for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans).
• Monitor system performance and ensure high availability.
• Troubleshoot functional and technical issues within T24.

2. Incident & Problem Management

• Analyze and resolve production issues within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Coordinate with business users and vendors for issue resolution.

3. jBASE Development & Debugging

• Write, modify, and debug programs using jBASE.
• Analyze existing routines, versions, and templates in T24.
• Work on local developments, patches, and fixes.

4. System Monitoring & Batch Support

• Monitor COB (Close of Business) and EOD (End of Day) processes.
• Troubleshoot batch failures and ensure successful completion.
• Support job scheduling and performance tuning.

5. Data Management

• Execute data fixes using T24 tools and jBASE commands.
• Validate data integrity and consistency.
• Work with MultiValue databases and file structures.

6. Environment & Release Management

• Support deployments, upgrades, and patches.
• Coordinate with Dev, QA, and Infrastructure teams.
• Maintain version control and release documentation.

7. Integration & Interfaces

• Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.).
• Debug API/services-related issues.
• Ensure data flow consistency across systems.

8. Documentation & Knowledge Sharing

• Maintain support documents, SOPs, and runbooks.
• Provide knowledge transfer to junior team members.
• Document known issues and solutions.

Experience Requirements

• 5+ years of experience in T24 support or development.
• Experience in production support environments (24/7 support preferred).
• Prior banking or financial services experience is highly desirable.

Technical Skills

• Strong experience with Temenos T24 architecture and modules.
• Hands-on expertise in jBASE programming.
• Knowledge of:
• T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs)
• OFS (Open Financial Services) messaging
• MultiValue database concepts
• Experience with Unix/Linux environments.
• Familiarity with shell scripting.

Functional Knowledge

• Understanding of core banking operations:
• Customer accounts
• Payments & transfers
• Loans and deposits
• Awareness of banking regulations and compliance is a plus.

Experience Requirements

• 5+ years of experience in T24 support or development.
• Experience in production support environments (24/7 support preferred).
• Prior banking or financial services experience is highly desirable.

Soft Skills

• Strong analytical and problem-solving skills.
• Ability to work under pressure in critical production environments.
• Good communication skills with technical and business teams.
• Team player with proactive attitude.

Nice to Have

• Experience with TAFJ (Java-based T24) is an advantage.
• Knowledge of integration tools and APIs.
• Exposure to DevOps practices and tools.
• ITIL certification for support processes.