Tamayyaz- Guest service agent- Saudi Only

“Tamayyaz" is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”

“A passion for perfection”

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​

Join us and become a Heartist®.

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Handling guest complaints and resolving issues in a timely and professional manner.
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay
• Check guests in and out of the hotel in a courteous and pleasant manner.
• Use the appropriate phrases and greetings when interaction with guests.
• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Perform any other duties as assigned from time to time by the Management.

Communicate pertinent shift information to the next shift and direct supervisor.

Energy, enthusiasm and creativity to bring a personal touch to our guests’ stay.

Customer focus & strong communication skills

Previous experience with a Opera experience preferred.

Previous experience in a hotel or customer service environment

English language

• Coordinating with porters, concierge, kitchen staff and housekeeping.
• Undertaking front desk service duties.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Acting as a central source of information for guests during their stay.

Responds to guest inquiries by understanding inquiry