Team Leader

We are looking for a motivated and results-driven Team Leader to support the management of Serviced Offices, Virtual Offices, and Co-working operations. The Team Leader will play a key role in driving sales performance, stabilizing the team and clients, ensuring operational excellence, and supporting profitability, while following established systems and standard

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
• Minimum 3–5 years of experience in sales, customer service, hospitality, co-working, or serviced offices.
• Previous experience in a supervisory or team leadership role is preferred.
• Strong communication, presentation, and interpersonal skills.
• Sales-oriented mindset with the ability to close and grow accounts.
• Strong organisational and time-management skills
• Ability to work under pressure and manage multiple priorities.
• High level of professionalism and customer-focused attitude.
• Good knowledge of CRM systems and billing/accounting systems is an advantage.
• Willingness to attend networking events and work flexible hours when needed.
• Fluent in English (Arabic is a plus

Responsibilities

• Lead and support the team to achieve sales, service, and operational targets.
• Handle office, virtual office, and co-working enquiries and work towards agreed conversion targets.
• Conduct client tours, demonstrations, and presentations of services and technology.
• Follow up on all enquiries and maintain accurate CRM and sales records.
• Support client onboarding, welcome calls, and ongoing client success meetings.
• Build strong relationships with clients and respond to all client queries within 24 hours.
• Support client retention and professionally handle client terminations when required.
• Assist in increasing subscriptions, renewals, and upselling opportunities.
• Ensure correct client setup in billing and accounting systems, including services and recurring charges.
• Support accurate and timely invoice preparation and distribution.
• Monitor accounts follow-ups and assist in payment collection as per company targets.
• Ensure offices and co-working areas meet presentation and operational standards.
• Liaise with IT, building management, and service providers when required.
• Support and motivate team members through regular meetings, coaching, and training.
• Lead by example in professionalism, attitude, and customer service.
• Attend networking events and support community-building activities.
• Report regularly and accurately to management on performance and operations.