Team Leader - Gaming

Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream, SUSHISAMBA, and more.

The Team Leader at our Gaming Center will be responsible for overseeing the daily operations, ensuring exceptional customer service, and leading a team of gaming associates. This role requires a blend of leadership, gaming knowledge, and customer service skills to enhance the overall gaming experience for our customers.

Main Responsibilities

• Lead by example in delivering outstanding customer service, resolving customer complaints, and ensuring a positive gaming experience for all patrons.
• Oversee the day-to-day operations of the gaming center, including opening and closing procedures, equipment maintenance, and inventory management.
• Ensure all gaming equipment and facilities are in excellent condition, coordinating with maintenance staff as needed.
• Plan and execute gaming events, tournaments, and promotional activities to attract and engage customers.
• Collaborate with marketing and promotional teams to develop and implement strategies to increase foot traffic and customer retention.
• Ensure events are well-organized, adequately staffed, and provide a seamless experience for participants.
• Ensure the gaming center complies with all local, state, and federal regulations, including health and safety standards.

Qualifications

• Proven experience in a leadership role, preferably within the gaming or entertainment industry.
• Strong knowledge of gaming trends, equipment, and customer service best practices.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving skills and the ability to handle high-pressure situations.

Benefits

• Competitive Salary
• Discounts Across Sunset's Venues and More: Experience the Sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
• Career Growth Opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.

Job Types: Full-time, Permanent

Experience:

• Gaming Center: 3 years (Required)
• Customer Service: 3 years (Required)
• Team Leader: 1 year (Required)