Technical Customer Success Manager AI & Enterprise Infrastructure

Technical Customer Success Manager - AI & Enterprise Infrastructure

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team.

What you’ll achieve

We’re looking for a Technical Customer Success Manager (TCSM) with strong expertise in Artificial Intelligence (AI), Data Platforms, and Enterprise Infrastructure to join our team. In this role, you will serve as a trusted advisor to Dell Technologies’ strategic AI customers, helping them accelerate AI adoption, maximize business value, and achieve successful outcomes from their investments in Dell AI Factory, AI infrastructure, data platforms, and related technologies.

You will act as the bridge between customers and Dell Technologies, driving AI strategy alignment, operational excellence, solution adoption, value realization, and long-term customer success.

You will:

• Build and maintain executive and technical relationships with key customer stakeholders, aligning Dell AI solutions and services to their business, data, and AI transformation objectives.
• Serve as a trusted advisor by providing guidance on AI infrastructure, AI operations (AIOps), data platforms, machine learning, generative AI, and enterprise AI adoption strategies to help customers achieve measurable business outcomes.
• Drive customer success through proactive engagement, adoption planning, success planning, value realization reviews, executive business reviews, and continuous optimization of AI environments.
• Advocate for customers within Dell Technologies by coordinating across Sales, Services, Support, Product Management, Engineering, and Partner teams to resolve challenges, accelerate outcomes, and enhance customer experience.
• Monitor customer AI environments and operational health using telemetry, AIOps, analytics, and customer success tools to identify risks, improve performance, increase adoption, and deliver proactive recommendations.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Strong technical expertise in enterprise infrastructure, including AI servers, GPU platforms, storage, networking, virtualization, cloud technologies, and data center architectures supporting AI workloads.
• Experience with Artificial Intelligence, Machine Learning, Generative AI, Data Platforms, MLOps, AIOps, or AI-enabled business solutions, with the ability to discuss both technical and business value with customers.
• Excellent communication, presentation, stakeholder management, and consultative engagement skills, with the ability to influence executive and technical audiences.
• Strong analytical and problem-solving capabilities, with experience leveraging operational data, telemetry, performance metrics, and customer insights to drive recommendations and business outcomes.
• Bachelor’s degree in Information Technology, Computer Science, Data Science, Artificial Intelligence, Engineering, or a related technical discipline.

Desirable Requirements

• 8–12 years of experience delivering complex enterprise IT, cloud, data, AI, or digital transformation initiatives, preferably in customer-facing advisory, customer success, consulting, or service delivery roles.
• Industry certifications or hands-on experience in AI, cloud, data, or enterprise infrastructure technologies such as NVIDIA, Dell AI Factory, VMware, Kubernetes, Microsoft Azure AI or similar platforms.