Technical Support Engineer - Home Appliances

We are seeking an experienced Technical Support Engineer to join our service and support team. The ideal candidate will have hands-on experience in home appliances and television repair and will be responsible for providing technical support and training to technicians across various service centers.

This role is critical in maintaining service quality, ensuring technician competence, and supporting after-sales excellence. Candidates with previous experience in authorized service centers will be prioritized.

Key Responsibilities:

• Provide advanced technical support for TVs and home appliances (installation, diagnostics, repair).
• Train technicians on new technologies, repair procedures, troubleshooting, and best practices.
• Evaluate technician performance and identify areas for improvement through field visits and assessments.
• Prepare and deliver technical training materials and manuals.
• Serve as a technical point of contact for internal teams and external service providers.
• Conduct regular visits to service centers to ensure adherence to quality standards.
• Collaborate with manufacturers and vendors to stay updated on product changes and service guidelines.
• Report common failures and suggest improvements to reduce repeat visits or errors.

Qualifications & Experience:

• Minimum 2 years of experience in a similar role (technical support or training).
• Background as a technician or supervisor in electronics/appliance repair is acceptable.
• Prior experience in Home Appliance products such as LG, Samsung, or other authorized service centers is highly preferred.
• Strong understanding of home appliance and TV diagnostics, repairs, and parts management.
• Excellent communication and training delivery skills.
• Ability to work independently and manage multiple technician teams.

Preferred Skills:

• Strong problem-solving skills and attention to detail.
• Basic knowledge of training methodologies and adult learning principles.
• Ability to create technical documentation and reports.
• Arabic language is required; English is a plus.