Technical Support Officer

A Technical Support Engineer will research,
diagnose, troubleshoot, and resolve customer issues in an accurate and timely
manner. You will be responsible for working with different systems, software and
follow standard procedures to escalate unresolved issues to appropriate
internal departments. 

Requirements

•  BS degree in
  Information Technology, Computer Science or equivalent
  
•  Proven working
  experience in enterprise technical support, IT support or as a technical
  engineer
  
•  In -depth knowledge
  in the product that the technician is supporting.
  
• Strong
  problem -solving skills
  
• Excellent client -facing
  skills
  
•  Excellent written
  and verbal communication skills
  
•  Excellent English
  language (written/speaking)
  
•  Take ownership of
  customer issues reported and see problems through to resolution
  
•   Research,
  diagnose, troubleshoot and identify solutions to resolve customer issues
  
•  Follow standard
  procedures for proper escalation of unresolved issues to the appropriate
  internal teams
  
•  Provide prompt and
  accurate feedback to customers
  
•  Ensure proper
  recording and closure of all issues
  
•  Prepare accurate
  and timely reports
  
•  Document knowledge
  in the form of knowledge base tech notes and articles
  
• Follow the SLA for
  issues with respect to the severity.
  
  

Benefits

• Autonomy over your your work 
  
• Flexible working environment 
  
• Employee -centric polices
  
• VIP medical insurance 
  
• Learning and development opportunities