Tenants Growth (B2B & B2C Sales)

We are on the hunt for a driven Tenant Growth Lead to be a part of an innovative prop-tech start-up based in Riyadh. Their mission is to revolutionize rental solutions for landlords and tenants seeking options for short, or long-term stays!

As a Tenant Growth Lead, you will be responsible for developing and implementing strategies to enhance tenant acquisition and retention. This role focuses on building strong relationships with current and prospective tenants, ensuring their needs are met, and fostering a positive living experience within managed properties.

Tenant Acquisition Strategy:

• Develop and execute initiatives to attract new tenants to the company's properties.
• Collaborate with the marketing team to create targeted campaigns that highlight property benefits and amenities.

Relationship Management:

• Build and maintain strong relationships with existing tenants to ensure satisfaction and engagement.
• Address tenant inquiries and concerns promptly, acting as a liaison between tenants and management.

Retention Programs:

• Implement tenant retention strategies, including feedback mechanisms, loyalty programs satisfaction surveys and community-building activities.
• Analyze tenant feedback and market trends to continuously improve the tenant experience.

Tenant Experience:

• Collaborate with operations teams to ensure seamless move-in/move- out processes, resolve tenant issue promptly, and maintain high-quality property standards.

Performance Monitoring:

• Track and report on key performance indicators related to tenant acquisition and retention.
• Develop regular reports for management to assess the effectiveness of growth initiatives.

Collaboration:

• Work closely with property management, leasing, and marketing teams to align strategies and maximize tenant satisfaction.
• Participate in lease negotiations and renewals to ensure tenant needs are met.

Market & Data Analysis:

• Conduct market research to identify trends, competitor activities, demographics, and competitive offerings that can inform growth strategies.
• Analyze tenant data, including demographics, behavior, and preference, to inform targeted marketing initiatives and optimize tenant growth.
• Stay updated on industry best practices related to tenant relations and property management.

Performance Metrics:

• Develop and track key performance indicators (KPIs) to measure tenant growth, retention, and satisfaction.

Team Management:

• Lead and manage the leasing team responsible for medium- and long-term rentals, ensuring effective lease-up and renewal strategies.
• Oversee the reservation team responsible for managing bookings and reservations on various platforms, ensuring seamless communication and optimal occupancy.

B2B Sales/Corporate Sales:

• Develop and execute strategies to drive B2B sales and corporate partnerships, identifying and pursuing new business opportunities to increase revenue and expand the company's footprint.

• Bachelor’s degree in business administration, Real Estate, Marketing, or a related field. A master’s degree or relevant certifications is a plus.
• Minimum of 5 to 7 years of experience in sales, marketing, tenant relations, property management, hospitality, or business development, with at least 3 years in a leadership role.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse stakeholders.
• Proficient in CRM software and Microsoft Office Suite.
• Strong analytical skills to assess tenant feedback and market data.
• Proven ability to develop creative solutions to enhance tenant satisfaction and retention.