Travel Consultant

.Basic Objective –Your job's overall purposes highlighting the general function or duty for which your position is responsible:

*Core responsibilities to provide customer service to our clients to make travel bookings.

2. Key Responsibilities:

Duties which make up your regular assignment. Others may be assigned:

Issuance of tickets – Air, Rail etc... Make seat assignments and request special meals Make fare quotation and build fare shell Follow up visa processing for customers Arrange non-air travel services such as rail/ferry/AEL tickets Handle hotel bookings (including those are not bookable in GDS) Hotel car transfer Urgent e-ticket link for amended reservations Prepare exchange order to visa vendors Take voice message for Travel Consultant and the team Liaise with Accounts for invoices sent to Accounts Department Imprint card for non-BSP ticket/car/visa Support Visa Processing. Trace invoices & support invoice submission to the client. Offer assistance to team members whenever is required Help team leaders to compile reports for submission to clients Help mentor staff in the team

3. Other Responsibilities –

Other may be assigned as per the job Requirements

4. Other relationships –

List relationships with other departments and external organizations

Team Leader Travel Specialist's Travel Consultants Operations Manager Visa vendors Airlines Hotels Finance Department Training and Quality Control Management

5. Special working conditions:

Work harmoniously with 3 to 10 peers in the team Required to be flexible concerning working hours as role may require work outside normal business hours

6. Standard requirements:

Adherence to all company policy and procedures Knowledge of GDS and LCC portals Knowledge of hotels booking , Transportations services and other land services. Prior Experience in Handling Completion of transactions to be accurate and with no negative financial impact to client or Fursan Travel.

Health & Safety in the Workplace

Team Member

Must not deliberately put the health and safety of anyone or themselves at risk Must not misuse anything provided for health and safety such as First Aid kit supplies and fire fighting equipment Follow reasonable instructions from Management regarding health and safety Report any hazards or potential hazards such as inappropriate requests, unsafe equipment or environments to Management #J-18808-Ljbffr