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VIP Guest Relations Supervisor (Saudi National Only)

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Job Description - VIP Guest Relations Supervisor (Saudi National Only)

Company Description

Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.

Job Description

We are seeking a highly skilled and professional VIP Guest Relations Supervisor to join our luxury exclusive sports club in Riyadh, Saudi Arabia. In this pivotal role, you will be responsible for:

 

  • Overseeing and managing the VIP guest experience, ensuring exceptional service standards are consistently met
  • Supervising and training the VIP guest relations team, fostering a culture of excellence and continuous improvement
  • Developing and implementing strategies to enhance VIP member satisfaction and retention
  • Serving as the primary point of contact for VIP members, addressing their queries, requests, and concerns promptly and efficiently
  • Coordinating with various departments to ensure seamless service delivery for VIP guests
  • Organising and overseeing exclusive events and experiences for VIP members
  • Managing VIP membership programmes, including benefits, privileges, and loyalty initiatives
  • Conducting regular quality checks and audits to maintain the highest standards of service
  • Handling sensitive situations and resolving complex issues with diplomacy and professionalism
  • Analysing feedback and data to identify areas for improvement and implement corrective measures
  • Ensuring compliance with club policies, local regulations, and industry standards
  • Collaborating with the marketing team to develop targeted communications and promotions for VIP members
  • Maintaining accurate records of VIP preferences, interactions, and special requirements
  • Preparing and presenting regular reports on VIP guest satisfaction, retention, and revenue metrics
  • Staying abreast of luxury hospitality trends and implementing innovative practices to enhance the VIP guest experience

 

Qualifications

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Minimum of 5 years of experience in luxury hospitality or high-end customer service roles
  • Proven track record of 2+ years in a supervisory role within VIP or guest relations
  • Exceptional communication skills with fluency in English; proficiency in Arabic is highly desirable
  • Demonstrated ability to lead and motivate a team to deliver exceptional service
  • Strong problem-solving skills and ability to handle sensitive situations with diplomacy
  • Proficiency in CRM systems and luxury hospitality management software
  • In-depth knowledge of luxury hospitality trends and best practices
  • Experience in event planning and execution for high-profile clients
  • Excellent organizational and time management skills
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Proven track record in developing and implementing guest satisfaction strategies
  • Strong analytical skills for interpreting guest feedback and service metrics
  • Familiarity with Saudi Arabian culture and etiquette is a plus
  • Certification in luxury hospitality management or related field is preferred

Additional Information

  • Competitive salary package
  • Professional and supportive work environment
  • Opportunities for growth within a reputed brand.

 

 

Original job VIP Guest Relations Supervisor (Saudi National Only) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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