Key Responsibility Areas & Activities
Guest Service
- Welcome guests warmly and professionally upon arrival.
- Escort guests to their tables when required.
- Present menus and explain menu items, daily specials, and promotions.
- Ensure guests receive attentive and personalized service throughout their dining experience.
Order Taking & Service
- Accurately take food and beverage orders.
- Enter orders into the POS system promptly.
- Serve food and beverages according to company standards.
- Monitor dining tables and anticipate guest needs.
- Ensure timely delivery of orders and maintain service excellence.
Customer Satisfaction
- Address guest inquiries, concerns, and special requests professionally.
- Resolve minor guest complaints or escalate issues to supervisors when necessary.
- Follow up with guests to ensure satisfaction with food and service.
- Build positive guest relationships to encourage repeat business.
Operational Excellence
- Set up and prepare dining areas before service.
- Ensure tables, chairs, and service stations are clean and properly arranged.
- Assist in maintaining restaurant cleanliness and hygiene standards.
- Follow opening, closing, and shift procedures.
Cash Handling & Billing
- Present guest bills accurately.
- Process cash, card, and electronic payments according to company procedures.
- Ensure all transactions are recorded correctly.
- Maintain accountability for assigned cash floats where applicable.
Food Safety & Hygiene
- Adhere to food safety, health, and hygiene regulations.
- Maintain personal grooming and hygiene standards.
- Report any safety concerns immediately.
- Ensure cleanliness of service equipment and dining areas.
Teamwork & Communication
- Coordinate effectively with kitchen and service teams.
- Support colleagues during busy periods.
- Participate in team meetings and training programs.
- Contribute to a positive and professional work environment.
Brand Representation
- Represent PATTIS professionally at all times.
- Maintain company service standards and values.
- Promote a positive image of the company through excellent customer service.
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