Warehouse Process Manager

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
 

Job Purpose

To manage the day-to-day operation of the warehouse, this includes from receiving of product to the warehouse to efficient transportation and distribution of products. Provide a high level of customer satisfaction. Oversee the country operation to ensure efficient receipt, storage, and dispatch of a range of goods and highlight any issues to relevant senior management. Owner of the full cycle of product from warehousing to Customer/Store order fulfilment and last mile experience for the brands. Oversee eCommerce last mile operation for the region and ensure high level of customer satisfaction and SLA.
 

Essential Roles and Responsibilities

Strategic Roles and Responsibilities

• Support in developing country specific strategies for business growth.

Functional Roles and Responsibilities

• Implement the annual plan for warehouse & Last mile and manage associated budget for the areas of responsibility, monitor performance against this, initiate corrective action where necessary to ensure operations are conducted within the agreed financial parameters.
• Implement work processes and flows in the warehouse to ensure appropriate policies and procedures are followed to cover key areas of logistics activity to ensure effective working at all times and minimizing cost/overtime.
• Establish and continuously review departments workflows and job responsibilities in the warehouse and develop/recommend/gain approval to proposals for improvements to ensure work is organized and carried out in the most efficient (reduce overtime) and effective manner (timely operations).
• Manage warehouse efficiency, accountable for product tracking, route analysis and re-routing recommendation to ensure optimization of space and efficient operations on the warehouse floor.
• Manage the disposal of expired and obsolete goods at respective warehouse to ensure high quality standards are maintained in the activities of the Company.
• Direct, Optimize & coordinate full order cycle to fulfilment.
• Collaborate closely with buying, Merchandising, Retail, digital & Other teams to ensure that the business plans are understood, and that appropriate services & delivery capacity are available to meet demand.
• Manage strategic, commercial, and operational relationship with third party logistics partners.
• Develop and implement processes to optimize customer experience.
• Keep track of quality, quantity, delivery time, transportation cost & efficiency.
• Ensure timeliness & integrity of all inventory transactions.
• Identify logistics, warehouse & transit time improvement opportunities & recommend options to improve.
• Monitor guidelines implementation for delivery time commitments & ensure timely executions.
• Manage the assigned vehicle facilities and preventive maintenance of the fleet to ensure smooth transportation activities.
• Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.

People Management Roles and Responsibilities

• Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.
• Work closely with Talent acquisition to give direction on the skills and experience required for new talent coming into the team.
• Ensure that new recruits are supported in order to ensure the successful completion of their probation.
• Ensure that performances are reviewed regularly, and activities are conducted to ensure the continual development and productivity of all members of the team with positive reinforcement. This includes documented performance monitoring, coaching and development as well as conducting annual/quarterly performance reviews.
• Regularly communicate to the team on operational performance and brief on upcoming events.
• Support management of employee engagement issues and disciplinary matters to ensure that supervisors follow company process and values.
• Create a positive work environment that results in low attrition, sickness and absence reduction to ensure that Collective and individual targets are met.
• To utilize the Company's reward structures and employee recognition schemes to encourage and recognize outstanding performance.

Job Requirements

Education/Certification and Continued Education

• Degree/Diploma, preferably in logistics/Supply chain disciplines from a recognized academic institution), postgraduate / training in relevant disciplines a further advantage or equivalent experience.

Years of Experience

• 6-8 years of experience in warehousing & distribution with knowledge of retail/ perfumes and cosmetics and the local market.

Knowledge and Skills

• Financial acumen with the ability to manage budgets and preferably good knowledge in WMS and Last mile delivery system.
• Strong Communication and Interpersonal skills.