WAY4 Technical Support Specialist

The Technical Support Specialist acts as the first point of contact for any incidents raised by the L1 team (OCC / CSE / Business) on the WAY4 platform. 

The Technical Support Specialist retains responsibility of the issues/incidents, through to resolution, engaging and coordinating with other internal and external teams as necessary.

This is a key participant in the production work-stream, working alongside with engineers, business analysts and technical architects, ensuring fixes are ready to be taken into a development sprint and resolved. 

The Technical Support Specialist supporting the application day to day basis and managing the changes and implementations to way4 production system as required. 

Minimum Qualifications: Bachelor’s Degree in Computer Science or equivalent industry experience

Minimum Experience: 5+ Years in payment related applications support and implementation

• Trouble shooting and incident management for the card system and different integrations 
• Handling the Level2 support for the Card Management System 
• Knowledge about WAY4 Modules like Issuing, Acquiring, Advanced Application, Daily Procedures, Products, Tariff Management, Service Package, Accounting Schemes, Scheduler
• Trouble shooting and coordinating with product development team 
• Server monitoring and deployment of fix on Unix and Windows Servers 
• Functional testing and internal users training

Ability to clearly communicate with all stakeholders