Welcome Centre Manager

We unlock value for Airport Owners and Investors.

daa International was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency.

Working at daa International offers a fast-paced environment with a variety of opportunities for every airport professional. We provide a unique environment where you work alongside high preforming industry leaders, join a culture that embraces equality, inclusion and diversity and where continuous development and collaboration is at the forefront.

Responsibilities:

• Translate service vision into guest experience standards for the end-to-end of ground experience such as check-in, bag drop, security, transfers, transportation, retail, and boarding.
• Develop guest-centric strategies to cater to different personas, such as premium, top-tier loyalty, family, VIP, and others.
• Participate in best practices on guest experience design leveraging technology for airports and ground experience with a focus on On-Time Performance (OTP), reduction of pain points, disruption management, service recovery and driving unique signature experiences.
• Work with digital/system partners to drive seamlessness in the ground experience such as disruption management, self-service and any other kind of automation that would ease journey pain points and deliver guest satisfaction.
• Provide detailed reports on project progress in a timely manner and identify challenges, risks wherever required.
• Provides frontline team exceptional support through a variety of mechanisms for them to deliver superior guest experience.
• Coach and mentor frontline team members in skills, knowledge, and guest experience.
• Ensure that all HR policies and processes are applied according to HR regulations.
• Lead, motivate and develop successful long-term relationships with direct reports.
• Drive a safety culture at RSI and ensure day-to-day operations at RSI are in accordance with compliance regulations, and ready for “everyday audibility”.
• Play a leading role in business planning and management discussions within the RSI Senior Management team.
• Provide feedback to the wider business and support the ethos of continuous improvement within the guest experience.
• Develop a strong relationship with the client and 3rd party operators to be positioned as a trusted partner.
• Implement and drive strategic plans, both short-term and long-term for enhancing the guest experience at RSI to deliver an outstanding “best in class” guest experience at RSI.

Requirements:

• Saudi National.
• Bachelor’s degree in aviation management, Airport Operations, or a related field.
• Experience in Aerodrome/Operations Management.
• Strong Experience in hospitality.
• Knowledge of Airport Operations, Airport Security, and Aerodrome Safety.
• ACI, ICAO, IATA, GACA, Customer experience certificates. (Preferred)
• Knowledge of GACA requirements
• Strong leadership and management skills, with the ability to motivate and develop teams.
• Excellent command of English spoken and written.
• Arabic language is an advantage.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Strong problem-solving and decision-making skills, with the ability to manage complex operations in a fast-paced environment.
• Knowledge of airport operations industry trends and best practices.
• Experience in project management tools and software.
• Excellent verbal and written communication skills.

Wishing you all the best!