Client Service & Experience Manager

Job Description

Reference Code: 100683

Client Service & Experience Manager

Riyadh, 01, SA
Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
As a true ambassador of Cartier, you will lead and audit cllient experience through boutique observation, employee feedback and analysis of our client feedback surverys (CEB). From this, you will define and prioritize action plans to improve client experience such as queue management tools, processes, enhancement of personalization etc. Through interaction with stakeholders you will lead project execution with local office teams, boutique staff, international retail, SDP, VM and client teams. In your role you will define the Client Services strategy and roadmap, integrating local needs and specificities to ensure a client experience methodology is applied to improve all services.
Seeing this opportunity as a long term career with us, you will be fluent in English (Arabic is highly desireable)with excellent communication skills to collaborate with both colleagues and clients. Able and willing to travel to different boutiques around Saudi Arabia for business needs and to build strong relationships with the boutique teams through physical presence. You hold 5 - 7 years of previous work experience with luxury, retail, hospitality or FMCG with a strong exposure and experience working with clients and have a strong eye for detail. You're confident in service design, user experience for clients and have previous strategic experience in this area.
To reward your strong contribution to our team, you can expect a hybrid work environment offering flexible work from our office in Riyadh and home. In addition you will also be provided with annual bonus, medical insurance, schooling allowance & discount on Richemont brands.We value our people and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.

Your journey with us:

If your application is selected, you will receive an introductory call from a member of our Talent Acquisition team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with our Head of Client, HR Director & CRM Manager as a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

Learn more about life at Cartier

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont