Product & Handover Specialist

Overview of the role:

• Welcoming customers in a friendly and professional way and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
• Consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a vehicle, setup the vehicle for the customer, going through all the features of the vehicle and able to answer any question related to electric mobility and the brand.

What you will do:    

• Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
• Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members
• Providing excellent and a delightful customer experience as per company policy and procedures
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
• Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
• Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey 
• Logging Visits (including time, date and visitor details)
• Capture customer data in DMS (test drive, ID details, email address, etc.).
• Maintaining an up-to-date knowledge of personnel and procedures
• Vehicle preparation according to standards.
• Handover vehicles to customers in a customer focused and tailored manner.
• Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements
• Ensure knowledge of competition activities to be able to counter customer arguments.

Skills

Required Skills to be successful:

• Excellent customer relations skills
• Out-going, engaging and builds rapport easily
• Team player
• Proactive, hardworking, motivated approach 
• Communication skills 
• Timely resolution 
• Proficient in Microsoft Office

About the Team:

• Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

What equips you for the role:

• Diploma or Bachelor's Degree 
• 4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
• Proficient in English, Arabic advantageous
• Valid Saudi driver’s license