Security Operation Command Room Manager

Job Purpose:

To oversee and manage the Closed-Circuit Television (CCTV) system effectively to ensure the security and safety of the stores, employees, and customers. Controlling & Monitoring activities throughout the organization, including retail areas, storage areas, and working areas to prevent theft & vandalism.

Functional Responsibilities:

Maintaining and troubleshooting the CCTV system : This includes ensuring all cameras are operational, recordings are functioning properly, and the system is up to date with security patches and software updates.

• Managing access control: Granting and revoking access to CCTV footage based on authorization levels and adhering to data privacy regulations.
• Conducting regular system audits and inspections: Verifying the system's effectiveness and identifying any potential vulnerabilities or areas for improvement
• Monitoring live camera feeds: Identifying suspicious activity and taking appropriate action, such as notifying security personnel or law enforcement.
• Investigating incidents: Reviewing recorded footage to identify individuals involved in theft, vandalism, or other criminal activity, and providing evidence to law enforcement as needed.
• Developing and implementing loss prevention strategies: Using CCTV footage to analyze theft patterns and trends and recommending measures to deter shoplifting and other losses.
• Ensuring compliance with relevant data privacy regulations: Implementing procedures for data retention, access control, and secure disposal of footage.
• Generating reports: Summarizing security incidents, system performance data, and access control logs for management review.
• Collaborating with loss prevention teams and law enforcement: Providing LP & Law enforcement teams with relevant CCTV footage and information to assist in investigations.
• Training staff on CCTV procedures: Educating employees on how to use the system effectively and report suspicious activity.
• Staying informed about emerging security threats and technologies: Regularly researching and evaluating new solutions to enhance the CCTV system's effectiveness.
• Budgeting and resource management: Overseeing the budget allocated for CCTV maintenance, upgrades, and training.

Education

Bachelor’s Degree in relevant field is required.

Experience & Competencies

• Minimum 5 years of relevant practical experience in managing and maintaining technical operations of Security & Surveillance Equipment’s with along with following competencies.
• Identifying and reporting suspicious activity
• Writing incident reports
• Control Room Surveillance Operations
• Managing CCTV budgets and resources
• Training and supervising CCTV operators
• Staying up to date on CCTV technology and best practices

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Skills

• Problem Solving
• Attention to details.
• Communication and interpersonal skills
• Strong Observation skills
• Decision Making
• Knowledge of relevant laws & regulations
• Excellent communication and interpersonal skills
• Technical knowledge of CCTV Systems.
• Microsoft Office