Senior Manager Hotel Operating Systems

Job Description

Position:  Senior Manager Hotel Operating Systems

Reports to:  Director of Innovation and Technology

Sector: NEOM Hotel Division

Job Location: NEOM

Role Purpose:

This role will be pivotal in overseeing and enhancing the array of technological systes that are fundamental to hope operations. The candidate will be responsible for the oversight of Hotel Operating Systems project, including but not exclusively, PMS testing, Hotel Operating Systems, Customer Facing Systems, etc… The candidate will collaborate with other developments including Distribution, reservation platforms, and various other technologies critical to facilitating efficient guest services, maintenance, and administrative tasks, among others. The role will ensure the smooth integration and optimal functioning of those to optimize guest experience and support efficient operation of hotels.

Key Accountabilities:

• Development business units in alignment with the organizations’ IT mission • Ensures that annual budgets are development and managed
• Produces Quarterly expenditure forecasts
• Assesses and anticipates technology projects and recommends appropriate action and resources, including hardware/software solutions to accomplish the company's business objectives
• Oversee the implementation, maintenance, and optimization of hotel operating systems, including PMS, POS, and other critical software.
• Collaborate with vendors and internal stakeholders to ensure that system functionalities meet the operational needs of the hotel.
• Develop and maintain documentation for system configurations, procedures, and training materials.
• Collaborate with the IT team on cybersecurity measures to protect sensitive guest and company data.
• Stay abreast of technology trends in the hospitality industry, recommending innovative solutions to enhance operational efficiency and guest satisfaction.
• Ensures a broad digital presence including Web, Tablet and Mobile, brand marketing and operational line-of-business store fronts.
• All digital room systems and hotel public-area AV
• Ensures compliance to any mandated brand standards
• Plan and manage the osening of new hotels
• IS responsible for the development and performance of Corporate and Hoitel Networks • Develops and implements a security policy to meet or exceed PCI and Customer PII protection requirements • Ensures that NEOM Hotel Development is compliant with privacy and other relevant legislation pertaining to use and storage of computer-based information
• Ensures the provision of Help Desk and incident support and response • Collaborates with service partners to ensure the continuity and company [1] wide integration of all systems, applications, and data consistent with the company’s IT mission
• Ensures that all purchasing, procurement Legal and contracting processes are compliant with NEOM policy
• Develops IT policies and preferred supplier relationships
• Negotiates contracts, pricing, and discounts
• Prioritizes IT initiatives and develops appropriate justifications along with a supporting detailed definition of capital investments, data requirements, and affected departmental processes

Knowledge, Skills and Experience:

• Must be a good Manager and Team Mentor
• Self-motivated individual able to identify and implement new technology related procedures that will improve guest service, operation, and profitability
• Interested in and curious about technology
• Willing to work a flexible schedule to accomplish all major responsibilities  and tasks
• Reasoning ability should be mature, analytical, flexible, and able to think ‘Big Picture’
• Good written and oral English communication skills
• Analytical approach to problem solving and a regard for detail and accuracy
• Effectively manage supplier and vendor relationships through partnership
• Equally capable and effective in start-up or mature corporate environments
• Experience with large multi-site complex IP network design, implementation and management
• Experience with development and deployment of integrated digital hotel
• room systems (room-controls, TV/VoD, BYOD, IP Telephony, Tablet, MDM)
• Familiarity with Microsoft Office 365 / Google Docs
• Experience with mobile operating systems: Android, iOS
• Familiarity with cloud system principles and best practices
• A well-rounded understanding and working knowledge of hotel operations and experience of the standard systems employed: Hotel Property Management, Point-of-Sales Systems, Payment
• Minimum ten years IT leadership management experience, preferably in a multi-location service-oriented organization

Qualifications:

B achelor or master’s degree in Information Technology or a similar discipline is preferred