Assistant store Manager

Position

POSITION: ASSISTANT STORE MANAGER. WE ARE LOOKING FOR ENTHUSIACTIC, AGILE AND PASSIONATE PERSONALITIES EAGER TO EVOLVE IN A DEMANDING ENVIRONMENT.

AS ASSISTANT STORE MANAGER,YOU WILL HELP MANAGE THE TEAM AND ACT AS DEPUTY STORE MANAGER.

KEY RESPONSIBILITIES :. A BUSINESS DEVELOPER:

• SHARE FULL P&L RESPONSIBILITY WITH STORE MANAGER; FOLLOW THE BUSINESS STRATEGIC GROWTH PLANS WITH RETAIL DIRECTOR AND IMPLEMENT ACTIONS EFFECTIVELY TO DEVELOP PROFITABLE REVENUE
• MAXIMIMISE STORE PROFITABILITY BY CHALLENGING SHORT AND LONG TERM FinanciaL GOALS, OBJECTIVES AND DEVELOPMENT PLANS
• REGULARLY ANALYZE THE STORE’S PERFORMANCE AND IMPLEMENT THE RIGHT ACTION PLANS WHERE NEEDED
• Work on MONTHLY TARGETS AND DRIVE TEAM ON ACHIEVING
• MONITITOR AND DRIVE PERFORMANCE AND COORDINATATE WITH MERCHENDISHING, CLIENTELING, HR, SUPPLY CHAIN, RETAIL AND OPS TEAMS TO ACHIEVE TARGETS
• IMPLEMENT CLIENTELING ACTIONS &COACH THE SALES CONSULTANT, strong TALENT MANAGER & SKILLS DEVELOPER: RECRUIT, LEAD AND CO-MANAGE A TEAM OF SALES CONSULTANTS and stock controllers.

• Coordinate with Store Manager monthly 1-1 meetings with all sales and stock team members , REGULARLY COACH EACH MEMBER OF store TEAM ENSURING THEY OFFER excellent client experience ALIGNED WITH CELINE SELLING CEREMONY , IDENTIFY AND DEVELOP KEY BUSINESS CONTRIBUTORS WITH A STRONG FOCUS ON SUCCESSION PLANING WITH IDP PROGRAMMES;
• Work and communicate with hr regularly, conducting sensitive and confidential meetings where necessary , DEVELOP A STRONG TEAM SPIRIT

BRAND PROMOTER AND CLIENTS AMBASSADOR: PROMOTE THE BRAND INTERNALLY AND EXTERNALLY ,Ensure brand image consistency and excellence through optimisation of store operations, team organisation and development, product offer.

• review and ensure vm excellence WITH A STRONG COMMERCIAL IMPACT WHILST ALIGNED WITH BRAND GUIDELINES
• HELP THE STAFF SUCCEED IN ENGAGING AND CONNECTING WITH THEIR CLIENTS TO INCREASE CLIENT LOYALTY AND RETENTION
• ENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH INTERNAL POLICIES AND STORE HANDBOOK , DRIVE EXCEPTIONAL CLIENT EXPERIENCE

PROCESS OWNER: ORGANIZE AND PLAN THE ACTIVITIES OF THE STORE: SUPPORT THE STORE MANAGER IN DEFINING THE STAFF SCHEDULE

• GUARANTEE STORE COMPLIANCE WITH STORE HANDBOOK AND INTERNAL CONTROL ,GUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCE

Profile

PROFILE & EXPERIENCE

EDUCATION : POST-SECONDARY SCHOOL EDUCATION, I.E. PROFESSIONAL PROGRAMMES OR COURSES AFTER MANDATORY SECONDARY SCHOOL, WITHIN ANY OF THE FOLLOWING DISCIPLINES; HOSPITALITY, VM, RETAIL, FASHION, CUSTOMER SERVICE OR ORGANIZATION OF EVENTS.

EXPERIENCE : MINIMUM 5 YEARS OF LUXURY RETAIL EXPERIENCE OR EQUIVALENT. MINIMUM 4 YEARS experience in luxury retail management.

SKILLS & PERSONAL ATTRIBUTES

1. HIGH PRODUCT AND FASHION SENSITIVITY
2. COMMERCIAL AWARENESS AND BUSINESS SENSE
3. STRONG SELLING SKILLS
4. STRONG DRIVE FOR RESULTS; CAN BE COUNTED ON TO EXCEED GOALS SUCCESSFULLY ,STRONG PROBLEM SOLVING SKILLS
5. STRATEGIC AGILITY; FUTURE ORIENTED AND ABLE TO CREATE COMPATITIVE STRATEGIES AND PLAN,STRONG ANALYTICAL SKILLS
6. ABILITY TO MANAGE, DEVELOP AND MOTIVATE TEAMS (COACHING)
7. CLIENTS-CENTRIC: ABILITY TO UNDERSTAND AND GO BEYOND THE CLIENTS NEEDS TO OFFER THEM THE UTMOST CLIENT EXPERIENCE
8. ORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITY
9. GOOD INTERPERSONAL SKILLS, OWNERSHIP, EMPATHY AND CURIOSITY
10. Team player –support both the store manager and sales employees in the success of the store

LANGUAGES : FLUENT IN ENGLISH. A SECOND LANGUAGE WOULD BE A PLUS

STARTING DATE AS SOON AS POSSIBLE

N.B. THIS ROLE SPECIFICATION COMPLIMENTS ANY OTHER JOB DESCRIPTION THAT YOU MAY HAVE RECEIVED PREVIOUSLY. THIS DOCUMENT REFLECTS THE JOB CONTENT AT TIME OF WRITING AND WILL BE SUBJECT TO PERIODIC CHANGE IN THE LIGHT OF CHANGING OPERATIONAL AND ENVIRONMENTAL REQUIREMENTS. SUCH CHANGES WILL BE COMMUNICATED TO THE JOB HOLDER AND ADDED TO THIS DOCUMENT ACCORDINGLY. THE ITEMS HERE STATED ARE NEITHER EXHAUSTIVE NOR EXCLUSIVE.

ALL YOUR TASKS ARE NOT LIMITED AND/OR RESTRICTED TO THIS DOCUMENT. YOU MUST COMPLY WITH ANY REASONABLE REQUESTS FROM YOUR MANAGER TO PERFORM ANY OTHER DUTIES TO FULFIL THE REQUIREMENTS OF YOUR ROLE.