Digital Supporter

Job Description

We’re looking for someone with proven experience in solving the digital issues and providing guidance and suggesting improvements.

As a Digital Supporter you will be responsible to perform timely first-line support of all portfolio applications, PC and mobile platform, networking and communications. 

Here’s some of the other things you can look forward to:

• Ensure service requests and failure and security tickets are updated and resolved as per agreed KPI levels.

• Escalate higher level matters to second line and to external support as applicable.

• Focus and do necessary action on assigned activities and projects to accomplish the milestones and meet the deadlines.

• Liaise with suppliers, ISP’s, service centers, application developers and other Digital contacts as per business requirements and for resolution of issues.

• Provides basic orientation of Hempel digital systems and platform to new users and inculcate awareness of Digital policies and procedures and strict compliance on information security.

• Ensure Company policies, procedures and controls are adhered to within the Digital function.

• Keep costs low and within budget.

• Develop effective working relationships at all levels, internally and externally.

• Communicate clearly and effectively with the team and relevant colleagues.

The role will be based in Jeddah (Saudi Arabia) with primary focus on SA tickets but will extend to other countries as the necessary experience and skill levels are achieved.

You should also have the following qualifications:

• Minimum 2 years of full-time IT Technician/Digital Support experience in a reputable company

• Bachelor’s degree or Vocational course graduate preferably in computer related studies

• Expertise in Network cabling

• PC and printer repair and troubleshooting skills.

• Proficient in Microsoft suite of applications

• Project coordination skills

• Analytical and problem-solver

• Strong organizational and planning skills.

• Effective communication and presentation skills.

• Team player with positive attitude

• Pro-active and offers assistance whenever possible.

• Continually improving performance. 

• Setting high standards of service. 

• Preferably with driving skills and transferrable iqama

Application and further information

To apply for this position, please submit your application letter with a CV in English via the link no later than the 10-May-2024.

Please note that the interviews will take place 1-2 weeks after the application deadline, and you may want to pencil this time in your diary to avoid any holiday clashes.

More about Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

Seniority Level

Job Functions

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​